Aztec Appliance Reviews

I don’t know... it just didn’t give me a trustworthy vibe at all!! I kept feeling unsure about it, i couldn’t get past that feeling!!!

I had a repair done, but the same issue came back and I had to reach out for a follow-up. To their credit, they did call me back and scheduled another visit, but it took longer than I was expecting. The tech who came out was friendly and got it fixed the second time, so overall it wasn’t a bad experience. I just thought the follow-up would be a little quicker.

A few months after buying my appliance, it started having issues, so I contacted Aztec Appliance about the warranty. I’ll be honest, having to make a couple calls and wait for clear answers made me feel kind of trapped for a bit, like I couldn’t really move forward until someone told me exactly what was needed. Once I got through to the staff, though, they were helpful and explained which papers I had to send in.
The repair ended up getting approved, and a tech came out the following week. It wasn’t the smoothest experience because of the delay, but they did answer my questions and honor the warranty in the end. Overall, I’m satisfied enough and glad it worked out.

I was hoping this would help with my appliance issue, but it didn’t do much for me. Compared to other help I’ve gotten for similar problems, this felt a bit less useful and didn’t really get me any closer to fixing it.

The service was fine overall, but I noticed a small extra fee on my bill that I wasn’t expecting. Maybe it was just something that got added by mistake or a system thing, not really sure. I called about it and they did fix it, but it took a little longer than I would’ve liked.

My fridge kept cycling on and off, so I had them come take a look. I’ll admit I was a bit suspicious at first since you never really know if someone’s going to try to upsell you on stuff you don’t need. But the tech explained everything in plain English, seemed to really know the parts, and didn’t make it feel shady. He fixed it the same day and it’s been working fine since. The only downside was it took a little longer to get an appointment than I wanted, so I’d give it 4 stars. Overall, happy with the experience.

Had a bit of a hassle with my order and had to call a few times before someone actually got it handled. Wasn’t super quick, and yeah I was annoyed at first, but they did end up fixing it. Could’ve been a smoother process for sure, but at least they followed up and got it done in the end.

I sent it in for repair, but it’s still not working afterward. Kind of frustrating, haha, I was really hoping that would solve the issue

I left frustrated. They diagnosed the issue wrong, so I ended up wasting time and still didn’t have the problem fixed. Mistakes happen, but this was the kind of experience that makes it hard to feel confident going back.

My order showed up late, and when I reached out, support wasn’t very helpful. On top of that, the reminders were way too aggressive, like I kept getting pushed over and over, which just made the whole experience more annoying. not really worth the hassle

I get that things can get busy and delays happen, so I don’t want to be unfair. But in my case, the service was much slower than I expected, and I had to keep checking in myself just to get updates. A little more communication would’ve made the wait feel a lot more reasonable.

Scheduling through aztecappliance.com was straightforward overall. The only thing was the available time slots felt a little limited, so I didn’t get my first choice. I did end up with a date that worked, and the confirmation came through without any issues. Not a bad experience, just feels like it could be a bit smoother... you know?

The tech just seemed annoyed from the second they showed up. I didn’t really get much of an explanation about what was going on, and the whole thing felt unprofessional. I don’t think I’d use them again.

I’m just sharing what actually happened from my side. I brought my own parts, and the whole experience felt a little like they weren’t thrilled about that, even if no one said it directly. I’m not trying to make it sound worse than it was—just posting what really happened.

I tried reaching out when I needed emergency help, but no one was available. I ended up having to find someone else, which was really frustrating since the whole point was that it was urgent. I guess I expected it to be more like..

They showed up when they said they would, which I do appreciate because waiting around all day is the worst. The service itself was just kind of okay, though. Nothing terrible happened, but nothing really stood out either. I guess I expected a little more, but it was fine.

I ordered a part from aztecappliance.com, and yeah... the price was better than a few other places I looked at. Shipping wasn’t exactly lightning fast, but it was fine, honestly. For what I paid, I’m happy with it overall.

My experience with the staff wasn’t great. I just had a couple basic questions, but they acted like I was interrupting them or asking for something unreasonable.
Maybe it depends on who’s working that day, so it could be hit or miss, but for me the attitude really put me off. It made the visit more stressful than it needed to be, and I don’t see myself going back.

I tried getting help from Aztec Appliance the customer service was rough. It took forever to get a response, and when someone finally did answer, it felt like they were just trying to brush me off instead of actually helping.
I had to keep explaining the same issue over and over and still never got a clear answer. On top of that, some of the pricing details felt vague enough that I started wondering if there were going to be extra fees popping up later. Just really frustrating overall, and I wouldn’t use them again

I was disappointed with the service. After they finished, the area was left messy and I had to clean up after them myself. I reached out to support expecting a simple fix or at least an apology, but I kept getting passed around in circles with the same questions and no real resolution. Overall, not a great experience.